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Customer Service

For any questions regarding our products or for assistance with your order, please email us at  and we'll be happy to assist you. We respond to all emails within 1 business day, usually within a few hours.

Physical Address

231 Oak Park Blvd, Suite 301
Oakville, ON L6H 7S8
Canada

Frequently Asked Questions

Q: What are your shipping times?
A: Our regular shipping times are 3-7 business days USA-wide, excluding any unexpected carrier delays.

Q: How much is shipping? Will I have to pay duties or taxes upon delivery?
A: We offer free shipping on all orders, and cover all duties and taxes. The price you see at checkout is all-inclusive.

Q: What is your return policy?
A: We have a risk free 14-day return policy. Our only requirements are that you keep the original packaging, and maintain the item in a new condition. 

Q: Where do you ship from?
A: We ship all orders from our warehouse in Ontario, CA. This location allows us to ship cost-effectively across North America.

Satisfaction Guarantee

We know cats can be difficult, so we offer a simple 30-day return policy.

Hassle-Free Returns

Simply contact us and we'll generate a return shipping label for you.

Free USA-Wide Shipping

We ship all orders within 1 business day from our facility in Ontario, CA.