I ordered this tree for my rescue kitty and she loves it so far. It was super simple to build and looks great in our home. She likes hanging out in the cave at night, and perches in the top tower for a break from the dogs. I’d recommend it to anyone!
Do NOT buy from them!! When I received the package, the box was extremely dirty and almost fell apart. I noticed there were quite a few items missing, including screws, instructions and scratchers. I sent an email to the customer service and got a quick reply. However, the second package I received still did not include the full items that were missing. Even though I double checked with them before they shipped the second package and they said they exactly know what I need, the package is still not complete! There has been over two weeks and my cat tree still cannot be installed!
Hi Yiran, I've just sent you an email to follow up on this. There was a communication error on our end and we're very sorry about the delay that this created. We will be sending the missing pieces asap, and have issued a 20% refund for the delay.
My cats love these trees and simply don’t want to ever leave them!