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Shipping & Returns
Fast shipping Canada-wide on all orders. Most orders are delivered within 3-5 business days. We accept returns within 30-days of delivery, we do NOT cover return shipping costs and these are the responsibility of the buyer.
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Customer Reviews
The cat tree is very aesthetically pleasing which was what I was looking for when I wanted to invest in a new tree and my cats also love it. However, the condo part is made with a woven material that is very similar to the scratching posts but my cats have now mistaken it for that purpose and have torn it up after having it for 2 months. I may purchase again from Agile in the future but I wouldn't recommend this specific model because of the woven material and hopefully the company re-evaluates using that material for future designs.
Wanted to please my indoor cat, I got her the Ella Tree!
Perfect size, well made, a bit wobbly however not tipsy. My cat took to a liking almost right away. She first had a rough time getting to the top bunk, but she’s not the smartest kitty in town. However, she did master it quite quickly (gotta love cats!
Overall, I’m very pleased with the product. It looks good, well made and a lot of options (materials) for the cat, there’s a platform for all her moods.
Ma chatte a tout de suite adopté son nouvel arbre! Très bien fais, beau et comfortable!
The tree is nicely made, but somewhat wobbly. Our cats (3) have looked it over and smelled it, but have not shown any other interest, have not used it after almost a week. Two of our cats are quite big, and we're wondering if the wobble would make things unstable for them hopping up. We don't know, since they ignore it. Yes, we've tried baiting it with treats. If they continue to reject, I'm wondering if I can return the tree.
It took my cats a solid 2 weeks to adjust, but they’re finally enjoying their new tree! We love how big the perches are - they can sit on them comfortably.
